Recent Why SERVPRO Posts

Emergency Ready Plan

10/5/2021 (Permalink)

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no-cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost. 
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. 
  • A guide to help you get back into your building following a disaster. This can help minimize the amount of time your business is inactive by having an immediate plan of action. 
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and closes by. 
  • Identification of the line of command for authorizing work to begin. This saves time so we can begin the work of mitigating the damage which can save you time and money. 

Provides facility details such as shut-off valve locations, priority areas, and priority contact information. Having a quick reference for what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

We are ALWAYS Here to Help

6/4/2021 (Permalink)

Here at SERVPRO of Jonesboro, we know that disasters rarely give notice that they’re about to happen. If you and your family have gone on vacation and return to a swimming pool instead of a home, we are there for you. Or say someone drives into the side of your house, and you need a board up until repairs can be made...we’ve got your back. Even as a small, locally owned business, we arrive faster to any size disaster and will coordinate with you and your insurance to meet your needs. 

We are always available to take your call because we like to make it “Like it never even happened,” so that you can focus on what really matters. 

SERVPRO of Jonesboro is here to help you 24/7/365 with any type of damage and restoration issue.

Please call us at 870-934-0501

Why We Focus on Restoration Instead of Replacement

4/30/2021 (Permalink)

If you have damage done to your home, it is a difficult thing to process and recover from. Dealing with the emotional impact of the actual emergency in addition to the recovery process can be a long uphill battle. The quicker you can get back into your home, the sooner you can begin to transition back to your typical daily routine.

Though it can always be difficult to begin the recovery process, working with a good restoration company like SERVPRO can make a tremendous difference. We focus on restoring your home and belongings, instead of simply recommending replacement. We opt for this method to save you time and money, it also allows us to get you back into your home more quickly. 

How Restoration Can Lead to Saving Time and Money 

We can help you save money on your insurance. Thankfully, homeowner’s insurance will often cover major losses from emergencies or disasters, but an expensive claim can raise your premium as well. By restoring what we can, instead of fully liquidating your home and belongings, we can keep the claim costs low, saving you money over time.

We can protect your sentimental items. When you must quickly leave the home in the event of an emergency, there are likely many precious, irreplaceable items that are left behind. With our restoration equipment, we can restore many of these items to look exactly as they did before the damage. We have restored photographs, art, heirlooms, and many other irreplaceable items over the years.

We make sure your home feels like home again. Going home after a disaster is quite an emotional experience, but by restoring your items when possible, we can ensure it truly feels like home when you walk in the door. From furniture to cosmetic touches, we can handle all the elements of restoration that make a difference in the way your home feels.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to begin the restoration process. Contact us today at SERVPRO of Jonesboro at (870) 934-0501!

Why Your Review Matters

2/17/2021 (Permalink)

More than ever before we are relying on the internet to provide feedback on specific service industries.  Today you can gather quick information on food, clothes, books, movies, music, commodities, and professional services.  With a simple click, you can make informed decisions based on the public’s opinion and their experiences. SERVPRO of Jonesboro also relies on such feedback for future client business.  Here are several reasons why reviews matter.  We hope this information will help provoke you to leave behind your story about the services that SERVPRO of Jonesboro provided for you during a time you needed help the most!

  1. Social Proof Drives Purchases. We are more likely to make a purchase if others say (or write) it’s a good idea.  If you experience a flood or fire in your home or business, we understand that you want things to get back to the way things were before – quickly, safely, and correctly.  SERVPRO of Jonesboro can and will do that for you!
  2. They Make Your More Visible. The more we feed the internet content machine, the more brand algorithms will increase in your favor.  We just LOVE to see 5 Stars across the board!
  3. They Make You Look Trustworthy. Positive reviews build significant trust and brand credibility.  SERVPRO is a brand you should be able to trust, especially during times of crisis.  We value your trust and we strive not to ever let you down.
  4. Conversation About You. A positive online presence promotes a good reputation.  The more good stuff people have to say, the more likely others will utilize your brand.  Let’s face it, we like it when people talk about us!
  5. They Are Increasingly Essential to Decision Making. Almost two-thirds of shoppers that online reviews are an essential part of the decision process. This is Huge! Your opinion matters, even to complete strangers.
  6. They Have a Clear Impact on Sales. From our perspective, we agree with this point.  Doing a phenomenal job, in the beginning, will bring re-turning customers.  We are fortunate to have a solid client base of customers who call us repeatedly for their cleanups.  We take those gestures as the greatest compliment of all!
  7. They Give You An Open Line to Consumers. Positive and negative reviews are an excellent opportunity to open a dialogue about how we operate.  The more stories (good or bad) we put out there the more able we are to educate on our processes and cleaning methods so that every situation is analyzed and corrected to better serve our consumers.

Please share your experience with us, as well as the world-wide-web, and help us help others!  We appreciate you and we appreciate your time!

About our Employees

2/17/2021 (Permalink)

Isn’t it always about the people?  When you hire someone to do a job, satisfaction always comes down to the people doing the work.  At SERVPRO of Jonesboro, we have the best.

Training is important so our leaders and project managers maintain the highest levels of certification from The Institute of Inspection Cleaning and Restoration Certification (IICRC).  However, training is not just an event.  Our entire team receives continuing education. This training is supported by SERVPRO’s industry-leading training group. 

Beyond training, there needs to be accountability.  All of our employees receive a criminal background check and drug test before hire. Also, our production and construction managers are hands-on in managing the job site. 

Insurance is also essential. God forbid something goes wrong, how do you know you will be protected? SERVPRO maintains all of the necessary insurance at levels that exceed the industry recommendations. This includes Liability protection and Worker’s Compensation Insurance.

What does this all mean?  Satisfied customers, as our online reviews can attest!

Choose SERVPRO Every time!

2/9/2021 (Permalink)

SERVPRO has been named a top 10 overall franchise system in the nation by Entrepreneur Magazine. SERVPRO also earned the position of the #1 franchise in the cleaning and restoration industry for the 21st year in a row! SERVPRO of Jonesboro is always ready to help its customers. We continuously strive to provide the best service for your restoration services, both residential and commercial. Our team of highly trained and certified technicians will be able to assist you in any disaster like flooding, water damage, and smoke and fire damage. As well as help cleaning up mold or infestations in your home. We respond to emergencies 24 hours whenever we are needed. SERVPRO works quickly to help you get back to your routine. SERVPRO of Jonesboro also makes sure to keep you updated and in the loop of the work being done in your home or business. One of our team members will continuously follow up with our customers during the duration of the job to make sure to address any concerns or questions you may have. We are here to help make it "Like it never even happened," and make this process as easy as possible for you. If you happen to ever need our services, don’t hesitate to give us a call at (870)934-0501.

Covid-19 Cleaning

2/5/2021 (Permalink)

Right now, with the current pandemic, it is almost impossible to not hear about the Coronavirus, also known as Covid-19. Everywhere we turn, we are reminded of this, whether it be through social media, the news, or seeing everyone wearing masks. We have made changes necessary to keep ourselves and others safe. There are some things you can do to help prevent Coronavirus:

  • Wash your hands with soap and warm water
  • Avoid touching your face
  • Wear a face mask
  • Practice social-distancing
  • Clean and sanitize your home
  • Clean and sanitize your office/workspace

SERVPRO of Jonesboro is here to help minimize the spread of germs and the Coronavirus with proactive cleaning. Here we are trained to adhere to the highest cleaning and sanitation standards, making us the number one choice for your Covid-19 cleaning. Call us at (870)934-0501 to see how we can help your home and/or business stay proactive against Covid-19.

Customer Service is a Priority

5/8/2020 (Permalink)

At SERVPRO of Jonesboro, we make it a priority to deliver excellent customer service. We know that the situations our customers face are often stressful and complicated. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office building; these are all difficult situations emotionally, which is all the more reason for our employees to be sensitive to what our customers are dealing with. Depending on the situation, we could be there anywhere from days, weeks, or even months in the customer's home or office. Throughout this time, we build a trusting and reliable relationship with our customers. We take the time to get to know them on a more personal level and completely understand their needs. This allows them to feel more at ease throughout their entire restoration process. 

If you need our services, do not hesitate to call SERVPRO of Jonesboro at (870)934-0501. We are ready to take on your job and provide excellent customer service throughout the process. 

Residential Remodeling

5/1/2020 (Permalink)

Did you know that SERVPRO of Jonesboro is here for more than just your cleanup and restoration needs? We can also provide our residential remodeling services. These services are provided even when you do not have a fire or water damage that involves your insurance company. 

As we are a licensed General Contractor in the State of Arkansas, we provide all different types of remodeling services. Our construction team can handle any and all phases included in your full bathroom or kitchen remodel. As well, we can complete the installation of new windows or a new roof. Along with these remodeling services, we here at SERVPRO of Jonesboro, have the appropriate supplier contacts to ease your process of selecting materials specific for your remodel. These contacts allow you to select materials for roofing, siding, floor coverings, cabinets, windows, countertops, paint colors, and more. 

If you are interested or want to find out more information about our residential remodeling, call SERVPRO of Jonesboro at (870)934-0501 or visit our website at www.SERVPROjonesboro.com.

We are SERVPRO!

2/18/2020 (Permalink)

SERVPRO of Jonesboro provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Jonesboro and all of North East Arkansas. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 
  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services
  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Largest disaster footprint in the United States with over 1,750 individual offices
  • Disaster Recovery Teams
  • National Storm Teams
  • Equipment Trailers
  • Product and Consumable Trailers
  • Board-up Services

Have Questions? Call Us 24/7 – 870-934-0501

Visit us online at SERVPROjonesboro.com

Here to Help

2/18/2020 (Permalink)

We want to partner with you to provide TIPS to complete while we are en route to your home or business. We are Here to Help you through this traumatizing event.

If you have water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

We're available and can respond 24/7/365. Please call 870-934-0501 in case of an emergency.

Visit us online at SERVPROjonesboro.com 

Reconstruction Services

2/17/2020 (Permalink)

SERVPRO provides all types of reconstruction. We handle roofing, siding, windows, drywall, painting, trim, flooring, and many other specific repairs. We can handle a full bathroom or kitchen remodels. Our construction team can handle repairs following your fire, water, mold, flood, smoke or vandalism insurance claim. We can also handle all types of repairs that are not associated with an insurance claim. If your insurance claim involves a mortgage company we will help walk you through that process to speed up the workflow. Allow SERVPRO of Jonesboro to work with you through the process. We are a one-stop-shop for all cleaning, mitigation, and reconstruction. If you have an insurance estimate we will complete a walkthrough with you to ensure it is accurate before any work begins. We can also communicate directly with your Adjuster if needed.

Call us today at 870-934-0501 or visit our website at www.SERVPROjonesboro.com 

We appreciate your Online Review!

2/17/2020 (Permalink)

We love our customers and appreciate your feedback. We strive hard to train our employees to meet the standards in our industry and to communicate clearly with our customers. If we have performed a job for you please take the time to leave us a review on Google, Facebook or Yelp. Many customers have complimented us on our response time and the quality of our work. Many of our employees have been named specifically on our customer satisfaction forms and we appreciate that. Please consider leaving us an online review of our great work on Google at the link below. We're not perfect but we correct our mistakes and that's the only way to conduct business.

https://www.SERVPROjonesboro.com/customer-reviews/reviews 

If you need us again please call us at 870-934-0501.

Mold Testing

3/26/2019 (Permalink)

In some cases, our mold jobs need to be referred to an industrial hygienist. If you were like me then you're asking "what exactly is that and what do they do?" 

According to www.aiha.org ,  "Industrial Hygiene is a science and art devoted to the anticipation, recognition, evaluation, prevention, and control of those environmental factors or stresses arising in or from the workplace which may cause sickness, impaired health and well being, or significant discomfort among workers or among citizens of the community."

They describe Industrial hygienists as "scientists and engineers committed to protecting the health and safety of people in the workplace and the community."

SERVPRO of Jonesboro does not do inspections but we can give you a quote on the visible substance you can SEE. 

The steps listed below illustrate our process for a “typical” mold remediation infestation:

  1. Emergency Contact - 870-934-0501
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

Mold Control

3/25/2019 (Permalink)

You Can Control Mold

Inside your home you can control mold growth by:

  • Controlling humidity levels;
  • Promptly fixing leaky roofs, windows, and pipes;
  • Thoroughly cleaning and drying after flooding;
  • Ventilating shower, laundry, and cooking areas.

If mold is growing in your home, you need to clean up the mold and fix the moisture problem. Mold growth can be removed from hard surfaces with commercial products, soap and water, or a bleach solution of no more than 1 cup of household laundry bleach in 1 gallon of water.

Mold growth, which often looks like spots, can be many different colors, and can smell musty. If you can see or smell mold, a health risk may be present. You do not need to know the type of mold growing in your home, and CDC does not recommend or perform routine sampling for molds. No matter what type of mold is present, you should remove it. Since the effect of mold on people can vary greatly, either because of the amount or type of mold, you can not rely on sampling and culturing to know your health risk. Also, good sampling for mold can be expensive, and standards for judging what is and what is not an acceptable quantity of mold have not been set. The best practice is to remove the mold and work to prevent future growth.

If you choose to use bleach to clean up mold:

  • Never mix bleach with ammonia or other household cleaners. Mixing bleach with ammonia or other cleaning products will produce dangerous, toxic fumes.
  • Open windows and doors to provide fresh air.
  • Wear non-porous gloves and protective eye wear.
  • If the area to be cleaned is more than 10 square feet, consult the U.S. Environmental Protection Agency (EPA) guide titled Mold Remediation in Schools and Commercial Buildings. Although focused on schools and commercial buildings, this document also applies to other building types. 
  • Always follow the manufacturer’s instructions when using bleach or any other cleaning product.

www.cdc.gov

When in doubt call your local Jonesboro SERVPRO franchise at 870-934-0501. We are Here to Help!

Arkansas Levee in Danger of Failing, Jackson County Official Warns

2/15/2019 (Permalink)

Levee is eroding in Jackson County, Arkansas

Some people living near the White River in northeast Arkansas have been warned to leave their homes because flooding is eroding a levee on the river, an official says.

Jackson County Judge Jeff Phillips declared an emergency Tuesday night and announced a voluntary evacuation.

As a precaution, the American Red Cross opened a shelter in Newport, Arkansas, about 82 miles northeast of Little Rock. A breach could send floodwaters into parts of surrounding Jackson County and neighboring Woodruff County.

 The White River at Newport reached major flood stage Thursday morning. As of 7 a.m. local time, it was at 30.01 feet, according to the National Weather Service. The river is expected to start falling on Friday, though the flood warning continues until Feb. 20. Early forecasts say more precipitation is likely early next week.

Heavy rain fell across much of the state earlier this week. Some parts of northeast Arkansas saw up to half a foot of rain.

“The levee is holding right now, but I just don’t know if it will hold,” Judge Phillips told the Arkansas Democrat-Gazette. "On the err of caution, I want people to be aware this levee could fail, and when it does, it's going to be a lot of water."

The newspaper said U.S. Army Corps of Engineers inspectors were planning to survey the levee on Thursday.

Phillips told KAIT-TV he first learned of the levee erosion a week ago. He said more than $100,000 had been spent earlier on repairs to the levee.

“I personally think it just didn’t have enough time for the grass to grow and for it to settle before we got this kind of rainfall, so I think if we would’ve had a little more time, then I think it would do better than it’s doing right now,” he said.

 A report by the Corps of Engineers warned in May 2017 the levee was deteriorating and more than 400 structures could be in danger if the levee failed.

"Any of the risks ... could possibly lead to a sudden breach of the levee, resulting in significant property damages and potentially the loss of life. The leveed area consists primary of farmland with some homes. Most of the homes are on the outer edge of the leveed area and the residents will have a short exit route out of the leveed area," the report said.

Betty Faust is one of about 30 homeowners who could be affected by the levee failing. On Wednesday she was packing her belongings.

"I didn't know there was anything going wrong. Last night the mayor called [and] told us about it," Faust told KARK-TV. "Right now we're just trying to get our personal stuff."

Robert Gilliaum told KAIT he has never seen water levels this high in the decades he has lived in the area.

“If this thing washes out, I have eight hours from the time it washes out until it gets here, so the folks south of me need to be prepared to move real quick like,” Gilliaum said.

https://weather.com/news/news/2019-02-14-white-river-jackson-county-arkansas-levee-failing

If SERVPRO of Jonesboro is needed we can be reached 24/7/365 at 870-934-0501.

Reconstruction and Remodeling

2/15/2019 (Permalink)

We can handle all types of reconstruction and remodeling

SERVPRO provides all types of reconstruction. We handle roofing, siding, windows, drywall, painting, trim, flooring and many other specific repairs. We can handle full bathroom or kitchen remodels. Our construction team can handle repairs following your fire, water, mold, flood, smoke or vandalism insurance claim. We can also handle all types of repairs that are not associated with an insurance claim. Allow SERVPRO of Jonesboro to work with you through the process. We are a one stop shop for all cleaning, mitigation and repairs. If you have an insurance estimate we will complete a walk through with you to ensure it is accurate before any work begins. We can also communicate directly with your Adjuster if needed.

Call us today at 870-934-0501 or visit our website at www.SERVPROjonesboro.com 

Leave us a Review

2/15/2019 (Permalink)

We love our customers and appreciate your feedback. We strive hard to train our employees to meet the standards in our industry and to communicate clearly with our customers. If we have performed a job for you please take time to leave us a review on Google. Many customers have complimented us on our response time and the quality of our work. Many of our employees have been named specifically on our satisfaction forms and we appreciate that. Please consider leaving us a review of our great work on Google at the link below. We're not perfect but we correct our mistakes and that's the only way to conduct business.

https://www.SERVPROjonesboro.com/customer-reviews/reviews 

If you need us again please call us at 870-934-0501.

Winter Floods

2/15/2019 (Permalink)

SERVPRO of Jonesboro specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit North East Arkansas, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 870-934-0501 or visit online at SERVPROjonesboro.com 

Have an Emergency? Call SERVPRO!

2/15/2019 (Permalink)

SERVPRO of Jonesboro provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Jonesboro. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 870-934-0501

Residential Services

Whether your Jonesboro home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Jonesboro commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Disaster Cleanup

2/15/2019 (Permalink)

Water Damage

Water damage, such as from a flood or in the aftermath of a fire, is not just unsightly and unsanitary – it can also be dangerous. From wallboards to rugs, items that are not thoroughly dried can sprout mold and mildew.

Your first task in addressing water damage is to remove any water that remains. That means pumping out standing water and drying out waterlogged surfaces.

  • Pump out flooded basements gradually (about one-third of the water per day) to avoid structural damage. If the water is pumped out completely in a short period of time, pressure from water-saturated soil on the outside could cause basement walls to collapse.
  • Bring all soft items (such as sofas, clothing, bedding, and throw rugs) outside if possible – sunlight and wind will help them dry faster.
  • Throw out items that have absorbed water and cannot be cleaned or disinfected. This includes mattresses, carpeting, cosmetics, stuffed animals and baby toys.
  • Remove all drywall and insulation that has been in contact with flood waters.
  • Consider removing vinyl floor coverings and tile to allow the substructures beneath or behind them to dry.
  • Keep the windows open and run fans – or keep them shut and run dehumidifiers – to pull moisture out of wood floors and subfloors, beams, doors, etc.

 Be patient. Depending on the level of water damage incurred, it can take weeks or months for your home’s structural elements to be thoroughly dried. Only then should you replace drywall, carpets and other floor coverings.

https://www.redcross.org/get-help/disaster-relief-and-recovery-services/disaster-cleanup.html